Grace

Turn around, back out! In the first responder world, this phrase signals a clear understanding that the danger ahead outweighs the intention to move forward.

“I messed up.” Every first responder hears this—from patients, coworkers, and even themselves...

This abuse of 9-1-1 is real. Day after day, first responders are pushed to their limits by unnecessary or misinformed requests for medical, fire, or police assistance. It’s difficult to understand how the system reached this point, but somewhere along the way, the meaning of “emergency” was lost.